Privacy Page

This Privacy Notice outlines the practices of Enfinity Broadband and its affiliates regarding the collection, use, and disclosure of information pertaining to Enfinity Broadband customers and visitors to Enfinity Broadband websites or purchasers of Enfinity Broadband products or services. By utilizing Enfinity Broadband's Products and Services, including installation and smart home devices, users agree to this Notice. The Notice encompasses interactions with Enfinity Broadband under its brand and offers a comprehensive guide to its contents.Enfinity Broadband may collect various types of information from users, including personally identifiable information (PII), account information, and purchase/order information. PII consists of data specifically identifying individuals, while account information includes details such as name, address, and billing information. Purchase/order information pertains to products or services acquired, including descriptions, prices, and delivery details. Additionally, Enfinity Broadband employs technologies like cookies and web beacons to gather information about website usage, though users may adjust settings to control tracking preferences.Information collected by Enfinity Broadband is utilized primarily for business purposes, including product delivery, billing, marketing, and service improvement. Moreover, aggregated or de-identified data may be employed for analytical and reporting purposes. Enfinity Broadband will not share or disclose information with third parties for business-related activities or to protect its interests, but it treats customer information confidentially.Users are provided with choices regarding the use and disclosure of their information, including options to manage cookies and limit disclosure for mailing list purposes. California residents may exercise additional privacy rights under the California Consumer Privacy Act (CCPA), such as accessing or deleting personal information. Enfinity Broadband acknowledges Nevada residents' rights to request information about how their personal information is shared and provides avenues for making such requests.Information security is a priority for Enfinity Broadband, which implements measures to prevent unauthorized access to user data. However, it cannot guarantee absolute security against all threats. Information about users is retained for as long as necessary for business purposes or to comply with legal requirements. Any changes to this Notice will be communicated to users through appropriate channels.

Text message communications. We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered mobile information that will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.Opt-out of text message communications. You may opt out of text messaging at any time by replying to any message with STOP or contacting us at [email protected]. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Rocket Marketing INC, EnfinityBroadband com, Satellite Connect LLC, its brands and, its subsidiaries and affiliates, and you may opt out of those in a similar fashion. SMS consent and phone number will never be shared with any third party or affiliated for any marketing reasons.

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Fox 17 News Interview with Anthony Fisk: https://youtu.be/uB_3ELWi-6w

Crain’s Business:https://www.crainsgrandrapids.com/news/technology/internet-provider-relocates-hq-plans-innovation-hub-in-muskegon-heights/

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1-866-308-4009

Terms and Conditions

Enfinity Broadband Terms and Conditions

Welcome to Enfinity Broadband! We’re delighted to provide you with our high-quality services. Please take a moment to review the following terms and conditions carefully.

1. Subscription Agreement:

By subscribing to Enfinity Broadband services, you agree to be bound by the terms outlined in your Residential Services Subscription Agreement, Service Order, Acceptable Use Policy, and these Terms of Service.

2. Billing & Payment:

- Initial charges for your first month’s service and any installation or equipment fees are due at the time of installation.

- Subsequent monthly service charges will be billed in advance.

- Additional charges, such as pay-per-view movies, international calling, and extra services, will be billed in the following cycle.

- Your bill will include recurring service charges, additional fees, taxes, and surcharges.

- To avoid late fees, ensure that all billed charges are paid in full by the due date.

- Report any billing errors promptly.

- Disputed charges must be reported in writing within 90 days of the bill date.

- Failure to pay undisputed balances may result in account termination.

3. Equipment:

- All equipment provided by Enfinity Broadband remains our property.

- Equipment must be returned upon service termination or relocation.

- Failure to return equipment may result in additional charges.

4. Adult at Home Policy:

- Installation and service work require the presence of a responsible adult (18 years or older) in the home.

5. Equipment Repair:

- Enfinity Broadband will repair or replace equipment at no charge unless damage is due to negligence or fault.

6. Disconnection:

- You may request service disconnection at any time.

- Early termination fees may apply if service is disconnected before the end of the contract term.

7. Moving Services:

- Notify us at least 30 days before your move to transfer services.

- Some fees and restrictions may apply to service transfers.

8. Network Changes:

- We may temporarily suspend or interrupt service for necessary network changes, with advance notice when possible.

9. Phone Service:

- Enfinity Broadband offers various calling plans with additional features available for extra charges.

- Rates and fees are subject to change.

- Contact us for current offerings.

10. Seasonal Service:

- Seasonal Service allows temporary suspension of phone service without losing your number.

- Activation and deactivation can be done online or by contacting customer service.

11. Emergency 911 Access:

- Enfinity Broadband Phone service may not operate during power outages.

- Customers are responsible for ensuring compatibility with home monitoring systems.

12. National Do Not Call List:

- You can add or remove your number from the National Do Not Call List online or by phone.

13. Home Wiring:

- Customers have options regarding the maintenance and repair of home wiring.

- Proper installation and materials are essential to maintain signal quality.

14. Products, Services, and Pricing:

- Programming choices, prices, and terms are available upon request or online.

15. Instructions and Service Information:

- Instructions for using cable services are provided at installation and available online.

16. Pricing and Service Changes:

- Customers will be notified 30 days in advance of any price or service changes.

17. Complaint Procedures:

- Contact customer service with any service, billing, or term-related complaints.

18. Maintenance and Service Interruptions:

- Scheduled maintenance may cause temporary service interruptions.

- Customers will be informed of service outages exceeding two hours.

19. Sports Blackouts:

- Professional sporting events may be subject to blackouts per league rules.

20. Cable Service Theft:

- Unauthorized cable hookups are prohibited and may result in fines or imprisonment.

21. Internet Service Performance Measures Testing:

- Enfinity Broadband may periodically test internet connections as required by the FCC.

22. Conduct:

- Respectful conduct is expected from customers and representatives.

- Enfinity Broadband reserves the right to suspend service for abusive or threatening behavior.

By using Enfinity Broadband services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team. Thank you for choosing Enfinity Broadband!